Policies
Welcome to Renew by Richard ("we," "our," or "us"). Your privacy is important to us. This policy explains how we collect, use, and protect your information and outlines our shipping practices.
PRIVACY POLICY
Information We Collect
Personal Information: Name, email, phone, address, and payment details when you book services, subscribe to newsletters, or contact us.
Non-Personal Information: IP address, browser type, and pages visited, collected automatically to improve the Site.
How We Use Your Information
To provide and improve services.
To process payments and bookings.
To communicate with you about appointments and promotions.
To comply with legal obligations.
Sharing Information
We do not sell or rent your data. We may share it with service providers (e.g., payment processors), for legal reasons, or during business transitions.
Cookies
We use cookies to enhance your experience and analyze Site traffic. You can manage cookies in your browser settings.
Your Rights
You may request access, updates, or deletion of your personal information. Contact us at renewbyrichard@gmail.com
Security
While we protect your data, no method is 100% secure. Please contact us if you have concerns.
SHIPPING POLICY
Order Processing
Orders are processed within 5-10 business days of purchase, if not sooner. You will receive an email confirmation with tracking details once your order ships.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout. Delivery times depend on your location and shipping method selected.
International Shipping
We currently do not offer international shipping.
Order Issues
If your order is delayed, damaged, or incorrect, please contact us at renewbyrichard@gmail.com within 24 hours of delivery. We will work to resolve the issue promptly.
RETURN & REFUND POLICY
Eligibility for Returns
We accept returns on unused and unopened items in their original packaging on a case by case basis, a request for return must be made within 24 hours of delivery. Proof of purchase is required.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Gift cards
Opened or used items
Customized products
How to Initiate a Return
To initiate a return, please contact us at renewbyrichard@gmail.com with your order details. Once approved, you will receive instructions on how to return your item.
Refunds
Refunds will be processed to your original payment method. Shipping costs are non-refundable.
Exchanges
If you received a defective or damaged item, please contact us at renewbyrichard@gmail.com to arrange for an exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping method.
SERVICES
Cancellations: Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a cancellation fee of 50% of the service cost. No call no shows are 100% of service cost
Refunds for Services: We do not offer refunds for completed services but are committed to ensuring your satisfaction. If you are dissatisfied, please contact us within 48 hours to discuss a resolution.
Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.
If you have questions or need assistance, please contact us! We’re here to ensure your experience with Renew by Richard is exceptional.
DISCLAIMER
Renew by Richard does not give medical advice. The ideas, procedures, and suggestions shared during consultations or on this website are not intended to be a substitute for medical advice. We advise you to consult your physician before adopting any suggestions provided in consultations or derived from content on our website, social media, or other communications. Additionally, any statements made regarding specific products and services represent the views of Renew by Richard alone and do not constitute a recommendation or endorsement of any product or service.
CONTACT US
If you have questions or need assistance, please contact us! We’re here to ensure your experience with Renew by Richard is exceptional.
Renew by Richard
1531 E. Sunshine, Suite W22
Springfield, Missouri
renewbyrichard@gmail.com
417.872.8754